Hello,

Please check the details in this post on our Online Technical Forum below. Did you happen to check this?

https://forum.akcp.com/questions/question/installation-setup-and-network-ports-used-on-my-akcpro-aps-software

The AKCP base units need to be on the same network subnet and also insure your firewall is not blocking them. Normally this would be the case.

If you are still having the same issue, please make sure the APS software and also the SP2+LCD units are upgraded to the latest versions of the software & the firmware.

Best regards,

AKCP Support Team

Hi, thank you for the reply.

The remote sensorProbes have different network subnets. But they were connected to the AKCPro server a week ago, this issue of being “Disabled” happened two days ago.

We’ll will check the installation manual regarding network settings.

regards.

Hello,

OK, thank you for your update on this. If the units are on different network subnets this would be why this issue is occurring.

Most likely the units IP address’s are being blocked by your firewall, network security software or other issues with your network.

We highly suggest you check with your network administrator on this to resolve the connectivity issues to the units.

Best regards,

AKCP Support Team

Noted. We’ll check with the network administrator.

Thank you.

Dear Customer,

Also, please check to make sure that the Server Integration option in the SP2+LCD is checked or enabled and also the Cloud Server is NOT enabled as shown in the screen shot below.

Best regards,

AKCP Support Team

Okay, noted.

I believe these settings are fine (but will double check them) as there are probes in another remote site in different area are working well and shown in the AKCPro server.

Regards.