How to change the gmail sender address / Send “email as” feature on my SP+ - AKCP Remote Sensor Monitoring

Hello AKCP Support,

We are testing email notification by using gmail. It looks like it is working after following your email guide here; http://www.akcp.in.th/downloads/Manuals/SP2+/SP+%20Email%20Alerts%20Quick%20Start%20Guide.pdf

However, we want to show another sender address at the receiver side. For example, this is the real email address OriginalEmail@gmail.com for sending an email, but at the receiver end we want to show another address, example as “noreply@ABC.com”. Is it possible? How can we do it?

Thanks in advance,
AKCP end customer

sensorProbe+ email SP+ SPX+ SP2+

asfscott asked 1 month ago
last edited 1 month ago

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Answers (1)

Dear AKCP Customer,

Thank you for your question on this. We have been asked this from time to time so we have not only added the details here in our forum, but also added this to our email manual noted above in your question.

This actually was also tested on our units. While technically achievable in certain ways, directly changing the “From” address to a domain you don’t own (like “ABC.com” if it’s not yours) when sending through Gmail is generally not possible due to security policies implemented by mainstream email providers like Gmail. These policies are crucial to prevent email spoofing, phishing, and maintain overall email deliverability and trust.

If “ABC.com” is your organization’s domain, Then the Gmail’s “Send mail as” feature (Use Gmail to send from your other email addresses) is our recommended option.

This method allows an SP+ units to send emails using different “Emails from” via a single Gmail account.

Please follow the guide below and check out an example setup from our engineering SPX+.
https://support.google.com/mail/answer/22370?hl=en

Note: Uncheck the “Treat as an alias” in the Gmail’s “Add another email address” process.

SPX+ SMTP Settings:
akcp.account@gmail.com with smtp.gmail.com, 587, STARTTLS, use the Gmail ‘App Password’

SPX+ Email Actions:
akcp.account@gmail.com to A
Email from: akcp.account@gmail.com
Email to: mail1@A.com, mail2@A.com, …

akcp.account@forum.akcp.com to B
Email from: akcp.account@forum.akcp.com
Email to: mail1@B.com, mail2@B.com, …

We hope this helps. Please always check our SP+ manuals including our SP+ Notification manuals on our website support portal for more details on all of the notification features.