AKCP PMS (Power Monitoring Sensor) not showing in SPX+ web UI

Dear AKCP Customer,

Please see the steps below for setting up the PMS in the SPX+ web UI.

First you will need to double check the correct wiring for the PMS to the SPX+ if using the Modbus Adapter or without the adapter which these details are found in our sensorProbe+ Modbus manuals here below;

http://www.akcp.in.th/downloads/Manuals/Modbus%20on%20SP+/Modbus%20Adapter%20Manual.pdf

http://www.akcp.in.th/downloads/Manuals/Modbus%20on%20SP+/SP+%20Modbus%20Manual.pdf

After confirming the connection is correct, please proceed as follows;

This is the correct starting point after making sure the wiring is correct, but note that the PMS is not an auto-detectable sensor. It must be manually added via our “Modbus Device” wizard in the Web UI. This wizard initializes the communication between the SPX+ (Master) and the PMS (Slave).

Please refer to the section “Adding the AKCP PMS to the sensorProbe+ web interface” in the Modbus manual we provided earlier for the full step-by-step instructions.
http://www.akcp.in.th/downloads/Manuals/Modbus%20on%20SP+/SP+%20Modbus%20Manual.pdf

Once you have added the PMS using the wizard, the meter and its associated sensors will appear on the SPX+ local interface.
Please follow these steps and let us know your results. If the issue persists, please provide the following to us (support@akcp.com) and include all the previous details:

1. Updated screenshots of your Modbus configuration page and a picture of the connection to the unit.
2. A fresh support file from the unit (Settings > Maintenance > Send Configuration to Support > Download).

Thank you,

Best regards,

AKCP Support Team