Dear Sirs,
We have issue with a client running AKCPro Server, the real alerts are not forwarded to email addresses, while Tests are sent.
I will you the Support File to AKCP Support email.
Regards.
- abdelhadi asked 1 month ago
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Hello,
We would need more specific details in order to assist you with this. For example, are you running the latest version of the APS server software?
Are there any error messages in the system log? Please include the version # of the server, the screen shots of your settings in the APS email setup along with the system log when sending the APS support /log file.
Very important; If the support/log file is larger than 10MB do not send as an attachment to our support team. Only send a download link.
If you purchased our equipment or APS license from a local AKCP dealer, then you should also contact them for direct support on this as well.
Thank you,
Best regards,
AKCP Support Team
- AKCP Support Team answered 1 month ago
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