Hello AKCP forum, we have an AKCP security probe 5Esv-20 DCW with 4 expansion boards 2 x E-sensor 8 and 2 x Opto16. I replaced the 2 faulty Opto16 modules, deleted the original ones from the configurations and renamed the new ones to the exact Host Name of the original ones. I then performed a restore of the backup I had but it restored the original ones and reverted the new ones to their default names without any port configuration or name. Have I done something wrong?
Thank you
- herc asked 3 days ago
- last edited 3 days ago
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Dear Valued Customer,
Thank you for reaching out to to us using the AKCP forum.
On the securityProbe 5ES, expansion modules (such as the E-Sensor8 and Opto16) are identified internally by a unique factory Hardware Board ID rather than by their Host Name.
When you deleted the original modules, renamed the new ones, and then restored your backup file, the backup overwrote the database with the previous snapshot.
As a result, the original Opto16 modules were restored into the list (showing as disconnected because the old hardware is removed), and the new Opto16 modules were detected as brand-new boards with default settings.
To migrate the configuration when replacing an expansion module, the securityProbe 5ES has a built-in drag-and-drop feature (“Move E-module Settings”) in the web interface.
Because you already restored your backup and both the old (disconnected) and new (connected) Opto16 modules are currently shown on your unit, you can transfer your settings right now by following these steps:
1. Open the Expansion Boards overview page: Log in to the unit’s web interface and navigate to Sensors -> Expansion Boards (click on the main Expansion Boards menu item on the left so all expansion ports and module icons are displayed).
2. Drag and drop the first Opto16 module: Click and drag the icon of the first original (disconnected) Opto16 module and drop it directly onto the icon of the corresponding new (connected) Opto16 module.
3. Confirm the migration: A confirmation dialog will appear asking: “Move sensor setting from [Old Module] to [New Module]. This will also remove setting from [Old Module]. Are you sure?” Click OK. This automatically moves all 16 port names, dry contact settings, and notification links to the new module, and removes the old module entry.
4. Repeat for the second Opto16 module: Drag and drop the second original (disconnected) Opto16 module icon onto the second new (connected) Opto16 module icon and click OK.
5. Update Host Names and save a new backup: Click on each of the two new Opto16 modules to set your desired Host Name and click Save. Once everything looks good, go to Settings -> System Maintenance -> Backup to download a new backup file that includes your replacement modules.
If the issue continues after trying these steps, please send us an email to support@akcp.com including all the details and a new backup file from the unit so we can investigate further.
Best regards,
AKCP Support Team
- AKCP Support Team answered 13 hours ago
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